Drostan Vye

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  • in reply to: Hargreaves Lansdown #29340
    Drostan Vye
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      Warning: HL delays crstallisation. 20 years of preparation culminated into requesting 25% tax-free cash lump sum on my 55th birthday, to pay down my mortgage (fix was ending). HL took around two weeks with multiple chases to crystallise that drawdown value, meanwhile its market valuation had shrunk by several thousand pounds (a global IT outage and bombing in the Middle East etc). HL told me that their own payroll was delaying the process! Next midday value is used when trades are made, I have no idea why the biggest financial moment of my life is queued by HL into weeks’ worth of waiting for a crystallisation valuation. I would have PAID for a special appointment to crystallise my SIPP’s value on my 55th birthday (ordering crystallisation beforehand was not permitted) rather than wait for their backroom staff to get around to it. I made a complaint and they paid me £100, but I lost £1500 tax-free cash off the value of my lump sum due to the market delay. Incredibly dissatisfactory.

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