Hartley – the story so far

ShareSoc director Mark Bentley has been working hard behind the scenes to support Hartley pension clients. 

In July 2022, Hartley entered administration. In February 2023, as part of our ongoing work to represent individual shareholder rights, ShareSoc director Mark Bentley joined an informal client committee to help represent the interests of Hartley clients.  

Despite significant obstacles, we assisted in obtaining the agreement of the FSCS in early 2024 to cover the costs of the administration process. This was a huge win. 

ShareSoc also formed the Hartley Client Support Group, with an online forum for our full members and a Facebook group to facilitate communication with and between Hartley clients who are not full ShareSoc members. 

Yet, despite the path being cleared for Hartley clients’ SIPPs to be moved to other, solvent, providers, many clients are still waiting for their transfer to take place, well over two years on.  

We continue to assist affected ShareSoc members to expedite their transfers. We are working with our contacts at the FCA to progress individual cases and the regulator’s support has been invaluable. We are pressing for a “lessons learned” session with the FCA, to review how similar cases can be avoided, or at least handled more efficiently, in the future. 

Without our members’ subscription fees, we wouldn’t have the resources to represent individual shareholders as we do. If you aren’t already a member, please consider joining here.  You may also like to donate to help support our work. 

8 Comments
  1. Mr. Hilary Bishop says:

    As a Hartley SIPP client, I would like to say a big thank you to Sharesoc and especially Mark Bentley in trying to get my SIPP transferred after 2 years of prevarication by the administrators UHY Hacker Young. If ever an Insolvency Practitioner needed to loose their licence to operate, it must be them !

  2. David Lewsey says:

    As a Signet member – this is the first I’ve heard of the Sharesoc/ Hartley discussions. I’ve had numerous problems with the inactivity/ mistakes/ errors of Hartleys / UHY Hacker. I have a substantial sum invested in my Hartley SIPP and it seems stuck !
    I’d be happy to join Sharesoc for assistance.

    • Mark Bentley says:

      Hi David

      It’s been difficult to publicise the work we did on the Hartley case, due to NDA restrictions whilst we were members of the client committee. We’ll shortly be launching a formal support group for Hartley clients (we already have an informal one). If you upgrade to premium ShareSoc/SIGnet membership, you’ll have access to an active private online forum we created for Hartley clients.

      I’ll do my best to help you with your case.

      Regards

      Mark

  3. Sunil Chadda says:

    Great work Mark and ShareSoc. Thank you

  4. david lewsey says:

    Mark ! I have this afternoon crossed the Hellespont and Joined Sharesoc from Signet !! As mentioned before I have all sorts of concerns/ complaints/ frustrations with Hartleys and their handling of my SIPP. ( Which was transferred to them from Greyfriars a few years ago !) – Obviously ‘I know how to pick em !!
    Thank you for the offer of assistance.
    Once I’ve got ll my Sharesoc credentials – I’llbe in touch.
    Thank you
    David Lewsey

    • Mark Bentley says:

      Hi David

      Thank you for upgrading to premium membership. It really helps us in maintaining an organisation to support you and the community of individual investors in the UK.

      The transfer of your SIPP from Greyfriars to Hartley is one of the key issues that we want to discuss with the FCA in a “lessons learned” meeting. This is not the first time that SIPPs have been transferred from a failed SIPP operator or brokerage to another unsuitable operator/brokerage. There was a similar issue following the failure of SVS Securities, when client accounts were transferred to ITI Capital, who turned out to be unable to cope. In that case also ShareSoc had to intervene, in collaboration with the FCA, to get dissatisfied clients transferred to better equipped firms. ISTM that the problem has been that the FCA has looked for (relatively) quick and easy solutions when a firm fails and haven’t been fussy enough in selecting a suitable firm to take on client accounts from the failed firm.

      Part of this is that some of the accounts with the failed firm are “problem accounts” (e.g. in Hartley’s case, those containing “toxic assets”). That means that high quality firms are unwilling to take on the accounts from the failed firm, en masse as they’d then be left with the problem and expense of dealing with the problem accounts. What needs to happen IMO is for the FCA to first undertake an exercise to identify the “problem accounts” and separate them from those without issues. The problem accounts then need to be passed to a specialist organisation (similar to the concept of a “bad bank” when banks fail), whilst I’m sure reputable firms would then be more than happy to take on the accounts without problems.

      Best
      Mark

  5. Alan Paddock says:

    Dear Mark
    Thank you for your work on this issue.
    The article above says “many clients are still waiting for their transfer to take place”. I am one such, with a ‘standard’ set of investments, no toxic etc.
    I have been unable to find any clients who have been transferred out, I wonder if ‘many’ should be ‘all’ in the above phrase.
    Are you able to give an approximate idea how many of the 5000+ affected clients have actually been successful transferred?
    Thank you.
    BR
    Alan

    • Mark Bentley says:

      Dear Alan

      Sorry to hear that you are amongst the “many”. I have not had confirmation that any clients have yet transferred out successfully but can’t say definitively that none have, hence I can’t say “all” with any certainty.

      I will soon need to chase again on a number of specific outstanding cases that I’ve been assisting with.

      Best
      Mark

Leave a Comment

This site uses Akismet to reduce spam. Learn how your comment data is processed.